When a customer calls the support number, FiberMap AI identifies the subscriber instantly and analyzes network status in real time. The IVR flow connects directly with FiberMap AI to detect faults, auto-resolve issues where possible, or pass a ready-to-act summary to the support agent.
Customers interact with an AI-powered chatbot that directly connects to FiberMap AI. Instead of just collecting complaints, the chatbot triggers real-time diagnostics to identify network faults and initiate corrective actions automatically.
FiberMap AI integrates with internal helpdesk and operations workflows to convert detected faults into structured actions. From fault identification to technician assignment, the entire flow is automated and traceable.